Guide

Lofee is an events and ticketing platform. You can discover events, buy tickets, and get in the door with a QR code. Organizers use the same site to create events, sell tickets, manage the door, and get paid.

Lofee hosts events of every kind. It shares one platform with Indie, our site dedicated to independent music, and one account works on both. Some music events you see here are also listed on Indie.

Sign up with an email address and password, or with a Google or Apple account, then pick an account type: fan, volunteer, artist, business, promoter, or venue. Fans and volunteers attend and help out; artist, business, promoter, and venue accounts can also create events. If you sign up with a password, click the verification link we email you to confirm your address; the link brings you back here to continue.

Every account gets a public profile page with its own web address that you can share. You can edit your screen name and location from the Profile page at any time, and upload a profile picture there too: after choosing an image you can drag, pinch, or zoom to crop it exactly how you want before saving. Square images at least 512 by 512 pixels look best. You can also upload a wide banner image that appears across the top of your public page, with the same crop controls; wide images at least 2400 by 1200 pixels (a 2 to 1 shape) look best. Visitors can click the banner to view it full size. Without one, your page shows a colored backdrop in the site's style.

Artist, business, promoter, and venue accounts can also add links to their public page, so the one address you put in your bio covers everything. There are two kinds, and they are edited separately under Your links on the Profile page. Social icons are small, unlabelled marks that sit under your name: paste the address of your account on Instagram, TikTok, X, Facebook, Threads, YouTube, Twitch, Spotify, Apple Music, SoundCloud, or Bandcamp, one each, as many as you like. Links are up to five buttons in the order you choose, each with your own wording, so they are the place for what you are pushing right now: this month's show, the new record, the merch store.

Each button can carry a short note under its text, be highlighted so it stands out, be hidden while you get it ready, or be given a start and end date so it appears and disappears on its own. Every button shows the mark of the platform it points to; once a link is saved you can replace that mark with your own square image (a record sleeve, a logo, a merch shot), cropped when you choose it. Social icons always keep their platform marks. A preview under the editor shows exactly what visitors will see. By default your links sit above your upcoming events; if your events matter more, switch the order under Page order. Links open in a new tab and show where they go.

Artist accounts can turn their public profile into a full press kit: the one link you send to venues, promoters, and press. From the Profile page you can add a tagline and bio, add up to five genres in your own words, and add press quotes. Your website and socials go under Your links above. Embedding songs and videos and uploading press photos are coming soon.

You can also list tour dates. Your events on the platform appear on your public page automatically; for shows ticketed somewhere else, add the date, venue, city, and a ticket or info link under Tour dates on the Profile page. Everything merges into one chronological Tour list on your public page, so it works as your complete tour page: put the link in your bio, on posters, and on your website. Off-platform dates disappear on their own once they pass, and they never count toward your verified show history.

Your page also shows a verified show history: every event you were featured on that completed on the platform is recorded automatically, with a count and the full list. It cannot be edited, which is exactly why bookers can trust it.

Turn on booking inquiries and your page gets a contact form. Messages arrive by email and under Booking inquiries on your dashboard; your email address is never shown publicly. Each message includes the sender's email address, so you reply to them directly from your inbox, and you can delete inquiries you are done with.

The home page lists published upcoming events. The search box in the header finds events and people; people results link to public profiles, where you can also see the events an artist, venue, business, or promoter is linked to, shown as poster cards with the date and price. On phones and small screens the header links live behind the menu button in the top right corner. Every event has its own page with the date, location, description, ticket prices, and a QR code that links straight to that page (handy on a poster, a venue screen, or to pass the event to a friend), and organizers can give it a custom short link. Click the poster on an event page to view it larger.

Buy from the event page. You can check out signed in or as a guest with just your name and email. Payment is handled securely by Stripe; Lofee never sees your card number. Free tickets skip payment entirely: confirm your order and the tickets are issued right away, with no fees of any kind.

Depending on the event you will see a single ticket price, a pay-what-you-can price with a $1.00 minimum, a free ticket, or ticket tiers (such as General Admission and VIP) whose prices can change over time through scheduled sales like presales. A tier can be free while others are paid, and you can mix free and paid tickets in one order. You can hold up to 10 free tickets per event. You can mix ticket types in one purchase, for example 2 General Admission and 1 VIP, using the quantity steppers at checkout. Any fees and taxes are itemized at checkout before you pay, and you can buy up to 10 tickets per order across all ticket types.

Some events ask a few questions at checkout, such as meal choices or a waiver acknowledgement. You answer once per ticket, so buying for friends means answering for each attendee. Your answers are shared with the event organizer and their event staff, and you can review them anytime on each ticket.

Some events are Contests: a competition decided live, by the crowd, by a panel of judges, by the two together, or by a mix round by round. The event page says which before you buy: The crowd votes, Decided by the judges, The judges and the crowd decide together (with the split, for example judges 60%, crowd 40%, and what the judges score), or a different rule per round. When the judges decide the whole contest there is no voting and no vote pass at the door; the vote page and the venue screen simply show the line-up and each result as the host records it. In a weighted round you vote exactly as in a crowd round; the judges score each act off stage and the host types their sheet in, and when the round closes the result shows every act's combined score with the judges' and crowd's parts side by side, plus the panel's total on each criterion. Everything below is about rounds with a vote.

To vote you need to be at the show and checked in at the door; that is the whole rule, and it is the same for every Contest. Open the event page and tap Vote now, or scan the code on the venue screen. If you bought your ticket signed in, sign in on your phone and your scanned ticket is your vote; your ticket under My tickets also has a Vote button that goes straight to the vote page. Signed in, the vote page stays locked until your ticket is scanned: without a ticket it asks you to get one first (or to type a code from the door), and with one it asks you to check in; once you are scanned, tap Vote on your ticket to open it. If you bought as a guest or paid cash at the door, the door shows you a QR code after your scan: point your camera at it and your phone is set up to vote, with no account and nothing to type. If the camera will not scan, type the six-character code shown under it on the vote page. A pass works on one phone only.

When a round opens the vote page shows the contestants; tap your pick and you get an instant confirmation. You can change your vote while the round is open, and nothing counts after it closes. If the host resets a round (one opened by mistake, say), its votes are erased and you vote again when it reopens. Whether you see the tally move live or only at the end is up to the host, round by round. Ties are broken by the rule shown before the first round, usually a short runoff between the tied contestants. In a mixed contest, a round the judges decide shows The judges are deciding instead of a ballot, and the winner appears when the host records it. If you are competing, you cannot vote for yourself, and a vote pass is never issued on a contestant's own ticket. Everything you need is on the vote page; keep it open between rounds and it updates the moment the next one starts.

Tickets are emailed to you after purchase with each ticket's QR code right in the email, along with the venue, city, and start time in the event's local time zone. If you were signed in, tickets also appear under My tickets, grouped by event: open an event to see every ticket you hold for it, QR codes and all, on one page instead of opening tickets one at a time. Tickets bought from a tiered event are labeled with their ticket type (for example VIP) in the email and on each ticket, so mixed orders are easy to tell apart. Each ticket has a unique QR code that staff scan at the door. For multi-day events the same ticket admits you once per day.

Refunds are issued by the event organizer and are only possible until the event ends. If one is issued, your money comes back through Stripe to your original payment method and the ticket is marked refunded. A free ticket can be cancelled by the organizer the same way; there is nothing to refund, so it is simply marked refunded.

In the rare case that an event sells its last tickets while your payment is still processing, your order is refunded in full automatically and you get an email confirming it. No tickets are issued and nothing further is needed from you.

With an artist, business, promoter, or venue account, create events from the Events page. Set the name, description, dates, venue, city, and an image, and choose a custom web address if you like. Every event has a time zone (suggested from your state or province, adjustable): the start and end times you enter are in that time zone, and attendees see event times in it everywhere, including tickets and emails. Event images use the 11x17 poster shape (the standard print poster size), so you can reuse your poster or flyer artwork directly; after choosing an image you can drag and zoom to crop it. Save as a draft while you work; publishing makes the event public. You can link other profiles (say, the artists on the bill and the venue) so the event shows on their public pages too.

Pricing is either simple (one price or pay-what-you-can, with one capacity, plus an optional sale start and end; leave them blank and tickets stay on sale from publish until sold out) or custom: ticket tiers, each with its own capacity and one or more scheduled sales windows that set the price over time. Use the up and down arrows on each tier to control the order they appear in on the event page. Every paid ticket has a $1.00 minimum. Any price, simple or per tier sale, can instead be switched to free: free tickets cost the buyer nothing, carry no platform, processing, or custom fees, and still get a QR code, a spot on the guest list, and door check-in like any other ticket. You can add your own named fees (for example a promoter fee), fixed or percentage-based, and choose whether platform and payment-processing fees are absorbed by you or passed to the buyer. Applicable sales tax is calculated automatically from the event location.

Events lists everything you have created on either site, not just this one, as long as it has not ended yet. Chips on each card show where an event lives: a solid chip marks the site it was created on, and an outlined chip means it is also listed on the other site. Two rows of tabs above the list narrow it down: the first filters to events visible on Lofee or on Indie, and the second filters by state (Live now, Upcoming, or Drafts). The Past tab opens a separate page with everything whose end time has passed, newest first, with an Older link to page further back.

You can also add up to 3 checkout questions (short or long text, a dropdown, checkboxes, or a required waiver-style checkbox). Buyers answer each question once per ticket, so you get an answer for every attendee. Answers appear on the guest list (with a count summary for choice questions), in the scanner after a successful check-in, and in the CSV export. You can edit questions anytime, but answers are only collected from purchases made after the change. Never ask for passwords, payment card numbers, or government IDs. Answers are kept for event operations and deleted automatically 90 days after the event ends, so export what you need for your records before then.

A Contest is a live competition: a rap battle, a Battle of the Bands, a DJ or comedy battle. Choose the Contest type when creating the event, then set it up: the format (head to head, where each round is a matchup between two contestants and a side can be the winner of an earlier round, so a whole bracket can be laid out in advance, or showcase, where everyone performs and one decision covers them all), the contestants (add them from artist and business profiles so the contest shows in their history, or type a name), and the rounds with their line-ups. Pick a category (music, comedy, DJ, dance, spoken word or other) so results are compared with contests of the same kind. Contests work on any pricing, including free tickets; the ticket plus the door scan is what makes someone eligible to vote.

Every contest ends with a podium: 1st, 2nd and 3rd for the whole night. One round decides it, the last one unless you mark another with Decides the podium, which matters when you run separate category rounds that feed nothing. In a showcase the podium falls out of the vote count; equal votes share a place and the next place is skipped. In a head to head bracket the final's winner is 1st and its loser 2nd; the two semifinal losers share 3rd unless you add a 3rd-place round between them (set each side to Loser of the semifinal). A round the judges decide places 1st only in a showcase. The podium appears on the event page as soon as the deciding round closes with a winner, and clears again if you reset that round. Contestants added from an account get their place on their profile and a medal in their record; name-only contestants can win but accrue nothing, and linking a profile afterwards does not backfill. From Contest control the event creator can also declare the podium by hand, for a judges' call or a disqualification; it is labelled declared by the host and stands until the deciding round is reset.

Every contest shows its podium, but only a ranked contest counts toward contestants' records and leaderboards. Turn on Submit for ranking in the contest setup, before the first round opens (it locks after, so nobody submits only the contests they won). The requirements sit beside the switch and are checked when you save: no contestant may be you or one of your volunteers, your Stripe payouts must be enabled, and the field needs at least three contestants, all added from their accounts. When the deciding round closes with a winner, the checks run again, the podium is submitted, and Contest control shows Pending review with the result of each check. The platform then looks at the evidence (who voted, how many held tickets or door passes, how the host's other contests went) and approves or rejects it; you get an email either way, with the reason if it was not approved, and Contest control shows Ranked or Not ranked. A rejected contest keeps its podium on the event page; it just does not count. Contestants who placed in a ranked contest are emailed too. Anyone can report a result from the link under the podium, and the platform can revoke a ranking after a report. A contest the judges decided can be ranked, but is always reviewed by hand; a podium you declared yourself is not ranked unless the platform overrides it.

If you compete and would rather not show it, Hide contest history on my profile on the profile edit screen (artist and business accounts) removes the Contests section, placings and medals included, from your public profile. Results stay on the event pages and nothing is deleted; turn it off again any time.

Choose how the winner is decided. Crowd vote is the default: checked-in attendees vote from their phones and the door hands out vote passes. Judges' decision means your named judges pick every winner off stage and you record it on the night; there is no voting anywhere and no vote passes at the door, which saves the door real work. Weighted blends the two in every round (see below). Hybrid lets you mark each round Crowd, Judges or Weighted (crowd-voted heats with a weighted final, say); it needs rounds of at least two kinds, and the door still hands out passes. The choice is shown on the event page so buyers know whether they will vote, and it locks once the first round opens, because switching would strand passes already issued or leave the door without them. One Judges field names the panel: it decides judged rounds, scores weighted ones and, if your tie rule says so, breaks crowd ties.

Weighted scoring is for hosts who worry that a crowd vote rewards whoever packs the room. The crowd votes as usual, your judges score each act on criteria you define, and the result combines the two at a split you choose, any whole percent from 1 to 99 (0 and 100 are simply Crowd vote and Judges' decision). You also pick how the two sides combine. Share of total gives each side the fraction of its own total an act earned, so a bigger win counts for more on both sides and the split means exactly what it says. Rank points counts only the finishing order on each side, so winning the room by 200 votes earns the same as winning it by 1 and packing the room past first place buys nothing; in a two-act round under rank points the side with the larger share wins any disagreement, and at 50/50 a disagreement is a tie. Criteria start as a single Overall row out of 10; rename it, change the points, and add up to eight (a criterion out of 20 counts twice as much as one out of 10). Set how many judges sit on the panel, from one to seven. The split, the method and the criteria are published on the event page before the show and lock once the first round opens, since a changed criterion mid-contest would make earlier sheets incomparable. On the night, Contest control shows the live tally and a scoring sheet under it: one block per act, one row per judge, one box per criterion capped at its maximum, with running totals. Type the judges' paper or verbal scores in as they hand them over (a judge who skipped an act is entered as 0); nothing is recorded until every box is filled and you press Record scores and close, which freezes the vote, combines the two sides and announces the result. If no votes were cast the judges decide in effect, and the reverse for an all-zero sheet. Equal combined scores follow your tie rule like any crowd tie; a runoff of a weighted round is weighted too, with a fresh sheet. A weighted deciding round places 1st, 2nd and 3rd from the combined scores. The crowd sees each act's score with the judges' and crowd's parts and the panel's total per criterion; individual judges' columns stay on Contest control and in the platform's review. A weighted contest can be ranked, but like a judged one it is always reviewed by hand.

For crowd-voted rounds, decide how ties are broken before the show, because the crowd sees the rule before the first round opens. The default is a runoff between the tied contestants, and if that ties too they share the result. You can instead have your judges decide a second tie, or have ties shared immediately. A judged round cannot tie: the judges pick one winner. Once a round has run, the event stays a Contest and contestants who competed cannot be removed; you can still rename rounds and add new ones while no round is open.

On the night, open Contest control from your event. Only you can run it by default: volunteers still scan tickets and hand out vote passes, but to let one of them run the contest too, turn on Can run contest next to their name under People on the edit screen (they then find Contest control on their Dashboard next to Scan). It lists every round: open voting, watch the live count, choose whether the crowd sees the tally move or only at the close, then close voting and the result freezes. Opening, closing and starting a runoff each ask you to confirm, so a stray tap does nothing. If a round was opened by mistake, Reset voting on the open round erases the votes cast so far and puts the round back to not started (a runoff opened by mistake goes back to its tie), ready to open again. The event creator (not volunteers, even ones allowed to run the contest) can also reset a round that has already closed, for example one that was closed too early: Reset this round erases its result, its votes and any runoff, and the round goes back to not started. When a later bracket round has already used the winner, reset that later round first. In a bracket the winners fill into the later rounds as you go. When a round ties, the panel offers only what your tie rule allows: start the runoff, use total votes across earlier rounds when that applies, share the result, or record your judges' decision; declaring a winner yourself is always possible but is labelled as the host's call in the results. A round the judges decide works differently: Start judging tells the crowd the judges are deciding, then Record the judges' decision asks you to pick the winner from the round's line-up and closes the round in one step. There is no tally, no reveal and no tie on such a round, and the results show it as the judges' decision with no vote counts. Show on screen opens the big-screen view for the projector: contestants, how winners are decided and the tie rule before the first round, the matchup while voting is open (or The judges are deciding), and the tally and winner when it closes. Results appear on the event page as rounds close and stay there afterwards. Every contestant added from an account also gets a Contests section on their profile: each contest they competed in with their podium place, round by round, with the vote count (or by the judges) and how any tie was decided. Vote passes for guests and door sales are handed out from the scanner, described under Running your event; on a contest the judges decide, none of that appears.

Ticket revenue is paid out through Stripe. Connect a Stripe account from the Dashboard (a one-time setup), and three business days after your event ends the proceeds, minus anything you chose to absorb, are transferred automatically to your Stripe account (Stripe then pays your bank on its own schedule, typically a few more business days). A payout report with a full breakdown of sales, fees, and taxes per tier is saved with the event for your records. Lofee keeps only a small flat platform fee per ticket.

Once your Stripe setup and identity verification are both complete, the Dashboard also shows your Stripe account balance: the total balance is the available amount Stripe will send to your bank on its payout schedule, and any funds already on their way to your bank are listed separately as in transit.

Every event has an Earnings screen (linked from Events) that shows a running breakdown from the moment you create it: gross ticket sales, custom fees, tax collected for you, refunds, the platform and payment-processing fees, and an estimated net payout. Before any sales it explains how fees and taxes will apply to your event. While sales run, the totals update as orders come in and are estimates until your payout; the final payout report then replaces them and is the authoritative record.

The line "Tax collected for you" is sales tax charged to buyers on your tickets and custom fees. It is paid out to you, and you are responsible for remitting it. Tax on the platform fee is retained and remitted by the platform, not you.

The guest list on your event shows every ticket, who bought it, and check-in status, and you can check people in from it directly or issue refunds (refunds close once the event ends, since your payout is computed after that). For the door, the built-in QR scanner runs in the browser on any phone. You can also add volunteers to your event from the edit screen: any account can be added (a volunteer, a fan, or another account such as the venue hosting your show), and they can then scan tickets and manage the guest list too. On a Contest, volunteers cannot run Contest control unless you turn on Can run contest for them. Added volunteers find their scan and guest list links on their Dashboard under Events you can scan until the event ends.

Both screens show how many tickets have been scanned. The guest list header counts tickets that have been checked in at least once, and the scanner shows a live scan count next to tickets sold, updating in real time as everyone on your team scans, so every volunteer sees the same number. For multi-day events, where each ticket admits once per day, the scanner counts today's scans (it starts fresh each day) and the guest list marks who has been checked in today specifically.

On a crowd-voted or hybrid Contest, the scanner also hands out vote passes (a contest the judges decide has none; the scanner is a plain scanner). Someone who bought a ticket while signed in votes by signing in on their own phone, so nothing extra happens at the door. Someone with a guest ticket cannot sign in, so right after their ticket is scanned the scanner shows a QR code and a six-character code: they point their camera at the QR (or type the code on the vote page) and their phone is set up to vote, no account needed. Someone who paid cash at the door gets the same thing from the Cash sale button. The scanner shows Set up on their phone the moment the guest's phone has claimed the pass; if you tap Done before that, it asks you to confirm the guest has the code. A pass works on one phone only, and a signed-in buyer who cannot sign in on their phone can be given one too from the Issue a vote pass anyway link.

A ticket keeps one pass for the night, so you can bring it back whenever the holder is actually in front of you. If a group was scanned in before everyone arrived, scanning a friend's ticket later says it was already used and offers Show their vote pass. If the friend has nothing to scan because the buyer went in with all the tickets, find the order on the guest list, tap Check in on an unused ticket, and the pass appears right there (for guest orders) or from the Vote pass button next to any checked-in ticket. Use Cash sale only for someone with no ticket at all.

Questions, problems with an order, or anything else: reach us through the contact form. For questions about a specific event (lineup changes, door times, refunds), the event organizer is the best first stop.